RETURN & REFUND POLICY
RETURN WINDOW: You have 30 days after receiving your item to request a return. To be eligible, your wall art must be unused and in its original packaging. You'll also need the receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
IMPORTANT — MADE TO ORDER: All RondoPanorama wall art is custom-printed to order. Because each piece is produced specifically for you, returns are subject to a restocking fee of up to 30% of the product value. This fee covers production and handling costs that cannot be recovered on custom-made items.
If your item arrived damaged or defective, the restocking fee does not apply — see Exchanges below.
RETURNS (IF APPLICABLE): Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed minus the restocking fee, and a credit will be applied to your original payment method within a certain number of days.
To start a return, contact rondopanorama@gmail.com. Returns must be sent to: Instituta iela 29-13, Ulbroka, Ropažu Novads, Latvia, LV-2130.
If the return is due to a change of mind (no defect/issue), the customer is also responsible for return shipping costs.
PARTIAL REFUNDS: Only partial refunds may be granted for: items with obvious signs of use; items not in original condition, damaged, or missing parts for reasons not due to our error; items returned more than 30 days after delivery.
LATE OR MISSING REFUNDS: First check your bank account, then contact your credit card company — posting can take time. If you still haven't received your refund, email rondopanorama@gmail.com. We reply within 24 hours.
EXCHANGES: We replace items only if defective or damaged. Email us via the Contact page and we'll respond within 24 hours.
EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD: If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Your item must be unused and in original packaging with proof of purchase. Please note the restocking fee still applies to cover production costs on custom-made goods, except where prohibited by applicable law.
REFUNDS: We'll notify you once your return is inspected. If approved, you'll be refunded (minus any applicable restocking fee) to your original payment method within 10 business days. If 15+ business days have passed since approval, contact rondopanorama@gmail.com.
